Refund policy

1. Return Window

We offer a 14-day return window from the date your order is marked as delivered by the shipping carrier.

To be eligible for a return:

  • The item must be unused
  • The item must be in original condition
  • The item must be in original packaging
  • Proof of purchase is required

Returns requested after 14 days from confirmed delivery are not eligible for refund.

All returns are subject to inspection prior to approval of any refund.

2. Defective or Damaged Items

If you believe your item was delivered with a manufacturing defect or shipping damage, you must notify us within 4 days of confirmed delivery.

To submit a defect claim, you must provide:

  • Clear photos of the entire product
  • Close-up photos of the alleged defect
  • A short video demonstrating the issue (for functional concerns)
  • Your order number

Claims submitted after 4 days from confirmed delivery may not qualify for replacement or refund.

We reserve the right to require the item be returned for inspection before approving any refund or replacement.

Refunds or replacements are issued only after inspection confirms a verified manufacturing defect.

Damage caused by the following is not considered a manufacturing defect:

  • Improper fitting
  • Incorrect use
  • Excessive force
  • Alteration or modification
  • Normal wear and tear

3. Sizing Responsibility

We provide detailed product measurements and specifications on each product page. Customers are responsible for reviewing and confirming sizing prior to placing an order.

If a customer orders an incorrect size:

  • Returns may be accepted within 14 days of delivery
  • The item must be unused and in original condition
  • Return shipping costs are the customer’s responsibility
  • A restocking fee of up to 10% may apply

Orders are subject to inspection upon return before any refund is qualified.

Items that show signs of wear, stretching, misuse, or fitting beyond reasonable inspection are not eligible for return.

We do not offer “try before you buy” services.

4. Delivery & Non-Delivered Items

If tracking does not show delivery and the address entered at checkout was correct, we will investigate and assist where appropriate.

If tracking confirms delivery to the address provided at checkout, responsibility transfers to the customer.

We are not responsible for:

  • Incorrect or incomplete addresses entered at checkout
  • Theft after confirmed delivery
  • Missed deliveries due to customer unavailability

Customers are encouraged to contact the shipping carrier directly regarding delivery concerns.

5. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is confirmed defective after inspection
  • The wrong item was shipped due to our error

We strongly recommend using a trackable shipping service. We are not responsible for lost or damaged return shipments.

6. Refund Processing

Once a returned item is received and inspected:

  • You will be notified via email of approval or rejection
  • Approved refunds will be issued to the original payment method
  • Processing times vary depending on your bank or payment provider

Shipping fees are non-refundable unless the return is due to our error.

7. Order Cancellations

Orders may be cancelled within 30 minutes of purchase.

After 30 minutes, order processing and fulfillment begins and cancellation is no longer possible.

Approved cancellations may be subject to a small processing fee to cover non-refundable payment processing charges.

8. Exchanges

We replace items only if they are confirmed defective after inspection.

To request an exchange:

Email: shiftbraces@gmail.com

Replacement items are shipped only after the original item has been returned and inspected.

9. Payment Disputes & Chargebacks

We encourage customers to contact us directly to resolve concerns before filing a payment dispute.

If a chargeback or payment dispute is filed, we may provide the payment processor with:

  • Order confirmation
  • Shipping confirmation
  • Delivery confirmation
  • Product description evidence
  • Policy acknowledgment

Failure to follow our return and inspection process may affect eligibility for refund consideration.

10. Agreement to Policy

By placing an order with Shift Brace, you confirm that you have read, understood, and agreed to this Refund & Return Policy.